Rules
Businesses own rules and practices
Welcome to Lee Valley Equestrian Centre! The stable code is compiled for the safety of customers, staff and horses. Take your time to familiarize yourself with the code, don´t hesitate to contact the staff if any questions should arise.
1. Please take notice of the opening hours of the stable. During the open hours the staff is at the stable to help you. Information you get from the staff is essential for everybody's safety.
2. Calm and composed behaviour is essential around horses. Horses are flight animals that can spook at sudden movements and loud noises.
3. It is not allowed to enter the stables, barns or grooming/tacking areas without permission. Entering the paddocks and pastures is also prohibited without permission. Dogs must be on the leash at all times while on the equestrian center's property.
4. Feeding is planned carefully for each individual. Some horses have allergies or special feed needs, and feeding treats or the wrong feed can kill the horse. Many elderly horses can not chew food such as carrots and apples and may choke. Please feed nothing to the horses without the express permission of the staff.
5. Follow staff instructions at all times. Children must be minded by a parent or guardian at all times. Please, no running or screaming on the property.
6. Horses are prey animals with a strong flight instinct. Even the most gentle and well trained horse may bolt, kick, bite, spook or act in a dangerous manner suddenly and without warning. You come on to the property and ride at your own risk. We do everything we can to keep both humans and horses safe, but we can not guarantee your safety while either mounted or unmounted while visiting the property, in lessons or on treks, or at any other event.
7. Lessons include instruction on leading, adjusting equipment, safe handling of horses, and mounting/dismounting.
8. We require a 24 hour cancellation notice. Lesson blocks of 4 are only good for 4 consecutive weeks, with a once off per block 24 hour cancellation allowing one lesson to be pushed back by up to one week. If a 24 hour notice is not given then one lesson credit will be removed from your stable card(the same as if you had come for the lesson). If you have bought a stable card and paid for a block of lessons, and are going to miss more than one week of lessons(due to holidays, etc), a minimum 7 day cancellation notice must be given via Hopoti or text message. In the case of a minimum 1 week notice, lesson blocks may be extended past their expiry date. Any rider booked in for weekly lessons who misses 2 consecutive weeks without notifying the center may lose their lesson space. Anyone missing 3 weeks, regardless of whether they have notified the center or not, may lose their weekly space at the discretion of the center.
9. Riders coming bi-weekly rather than weekly may buy stable cards, but will only be able to use them over the 5 week validity period. The lesson space will be held for them for those five weeks. If paying per lesson and coming bi-weekly or less, we may not be able to hold your lesson space for you. You may lose your lesson space, and need to wait for a cancellation.
9. All riders must wear approved riding helmets at all times when riding. No exceptions. Long pants or riding breeches required for lessons, no shorts or skirts. Please, no scarves, big earrings, rings, bracelets, or any other clothing, jewelry, or other apparel staff deems unsafe for riding. All visitors are advised to wear closed toe shoes at all times on the stable grounds. Open toed shoes and high heels are strongly discouraged.
10. All customers and visitors to the equestrian center enter at their own risk. Lee Valley Equestrian Center and it's owners and staff do not accept liability for any accidents, damage, or loss incurred.
