Rules
Businesses own rules and practices
Welcome to Pony Wisdom with Dr Kris!
The Code of Conduct is compiled for the safety of customers, staff, volunteers, visitors and horses. Take your time to familiarize yourself with the code, don´t hesitate to contact the staff if any questions should arise.
1. Please be aware that we operate as a mobile service. We are available at Battler's Green Farm in Radlett, every Sunday between 12:00 and 14:00, with additional days and times offered by appointment. During our available hours, staff are on hand to support you and ensure safe practice. Information you get from the staff is essential for everybody’s safety.
2. The staff knows the horses, so while grooming the horses it is worth to go along with instructions given from the staff. While walking the horses in hand, do not wrap the rope or reins around your hand. Shoes worn around the ponies should be sturdy. Wearing an appropriate helmet and gloves is recommended for safety and comfort when handling or walking the ponies, and is mandatory for riding, driving, or advanced horsemanship activities
3. Horses are sensitive and intelligent animals. They must be handled with patience, kindness, respect, and professionalism to ensure their wellbeing, build trust, and maintain the safety of both horses and people. Calm and composed behaviour is essential around horses. Horses are flight animals that can spook sudden movements and loud noise. All participants must follow the facilitator’s safety instructions immediately. Unsafe or disrespectful behaviour towards horses, staff, volunteers, or other participants will not be tolerated. Serious or persistent unsafe behaviour will result in the session being ended early. Participants and volunteers are responsible for their actions. Damage caused through negligence or unsafe behaviour may result in repair or replacement costs being charged.
4. It is not allowed to approach or stroke the horses without permission. Entering the paddocks and pastures is also prohibited without permission. Dogs should be on the leash while visiting, it is important for dogs own safety.
5. Feeding is planned carefully for each horse individually. Feeding extra could risk horses health or change horses behaviour and miniature horses are at higher risk of choking, that is why nothing should be fed to horses without staffs permission.
6. Every horse has it´s own, fitted tack. If there is a certain place for the tack, for example a rack or a holder, place the bridle and saddle on them while tacking the horse. Expensive equipment lying on the floor can get broken or cause danger if tangled at the feet of horses or human. Ask the staff for additional information if needed. Remember that a horse may not be left unattended with the tack on. Do not fasten the horse from the mouthpiece. You can place a halter on top of the bridle and after that fasten the horse according to instructions. Keep stables and arenas tidy.
7. While handling the horses, be aware of the surroundings and try to anticipate and avoid situations that may cause danger to yourself, the horse or the others. Ask questions without hesitation or prejudice, attend courses, trainings and events organized by Pony Wisdom in order to learn more about horses and handling of horses.
